Refund Policy
This Refund Policy explains how ProofMatcher handles refund requests for digital website templates and related design assets. A clear refund policy helps customers understand what to expect before purchase and supports a trustworthy marketplace.
Clarifies Purchase Rules
Explains when refunds may be reviewed and when digital-product sales are considered final.
Builds Buyer Confidence
Shows customers that our business has a fair and transparent process for handling issues.
Prompt Support
We aim to review refund and support requests promptly and resolve issues professionally.
Digital Product Policy
ProofMatcher sells digital website templates and related design assets that are delivered electronically. Because digital products can be accessed, downloaded, or duplicated instantly, refunds are generally limited once a purchase has been completed and delivery has been made available.
Refund Eligibility
Refund requests may be reviewed in limited situations, such as duplicate purchases, billing errors, failure to receive the purchased product, or verified technical issues that make the product unusable in a way that cannot reasonably be resolved through support. Each request is reviewed fairly on a case-by-case basis.
Non-Refundable Circumstances
Refunds are typically not granted for change of mind, accidental purchases made without reviewing product details, lack of technical knowledge, compatibility misunderstandings, personal preference after delivery, or requests made after the template files have been downloaded and used. We encourage customers to review product descriptions carefully before buying.
Chargebacks and Payment Disputes
If a customer initiates a chargeback or payment dispute without first contacting us for assistance, we reserve the right to suspend account access, revoke product delivery rights where appropriate, and respond to the dispute with relevant purchase and access records. We strongly recommend contacting support first so we can help resolve the issue directly.
Support Before Refund Consideration
Before a refund is considered, ProofMatcher may first offer reasonable support, guidance, clarification, replacement files, or troubleshooting assistance. In many cases, purchase issues can be resolved quickly through customer support without requiring a refund. Our goal is to help customers use their purchased templates successfully whenever possible.
How to Request Help
If you believe your purchase qualifies for review, please contact us at [email protected] with your order details, payment information, and a clear description of the issue. We aim to review all refund and support requests promptly and will respond as soon as possible. This helps us assess the situation quickly and provide the most appropriate resolution. We aim to handle genuine concerns professionally.
Our commitment to fair resolution
Since ProofMatcher sells digital templates that are delivered instantly, refunds are more limited than with physical products. Our goal is to keep product descriptions accurate and support responsive so that issues can be resolved quickly. Customers with genuine delivery or technical problems are encouraged to contact [email protected] before initiating a payment dispute.